顶顶通呼叫中心中间件(mod_cti基于FreeSWITCH)-http bridge | 顶顶通 - 呼叫中心二次开发接口,smartivr,mod_vad,FreeSWITCH,语音识别,呼叫中心中间件,电话机器人,空号检测,智能外呼。

介绍

http bridge 的原理是cti模块实现了一个cti_bridge的FreeSWITCH APP,可以在呼出之前调用HTTP接口获取呼出参数，可用于实现小号业务，隐私号业务等外呼之前动态绑定主叫和被叫号码，也可用于呼入业务由HTTP接口控制呼入转接规则。

配置

<action application="cti_bridge" data="http://ip/binding?number=${destination_number}&callerid={caller_id_number} connect_timeout response_timeout notify_type"/>

第一个参数请求的URL,URL和参数可自定义
第二个参数 connect_timeout 连接超时单位毫秒，默认3000
第三个参数 response_timeout 等待http接口响应的超时单位毫秒默认 3000
第四个参数 notify_type 0：不要呼叫进度通知 1：需要呼叫进度通知，默认1

接口说明

接收到一个呼入后，cti_bridge会把呼叫信息送给接口，接口返回转接信息。以下是返回信息说明

通用用参数说明
variables 可用于设置通道变量，比如主叫号码（origination_caller_id_number），编码（absolute_codec_string）等
number 转接号码（被叫号码）

通过网关呼出 gateway网关名，number被叫号码

{
    "variables": {
        "origination_caller_id_number": "123",
        "absolute_codec_string": "PCMA,PCMU"
    },
    "dial": {
        "type": "gateway",
        "number": "123456",
        "gateway": "gw"
    }
}

通过注册分机呼出，一般用于注册方式对接到fs,user注册的分机号

{
    "dial": {
        "type": "user",
        "number": "123456",
        "user": "1000"
    }
}

通过IP直接呼出，ip中继|VOS|网关的IP:PORT

{
    "dial": {
        "type": "ip",
        "number": "123456",
        "ip": "网关IP"，
        "sofia": "external"
    }
}

通过自定义拨号串呼出，

{
    "dial": {
        "type": "dialstring",
        "dialstring": "sofia/external/158@ip:port"
    }
}

顺序转接给多个号码，第一个号码呼叫失败，继续转接给第二个号码

{
    "dial": {
        "type": "dialstring",
        "dialstring": "{ignore_early_media=true}sofia/gateway/网关1/号码1,sofia/gateway/网关2/号码2"
    }
}

不转接，直接挂断

{
    "dial": {
        "type": "hangup",
        "cause": 16,
        "sipcode": 500
    }
}
  cause和sipcode只需要配置一个，sipcode就是SIP代码·cause 取值说明：
    typedef enum {
    SWITCH_CAUSE_NONE = 0,
    SWITCH_CAUSE_UNALLOCATED_NUMBER = 1,
    SWITCH_CAUSE_NO_ROUTE_TRANSIT_NET = 2,
    SWITCH_CAUSE_NO_ROUTE_DESTINATION = 3,
    SWITCH_CAUSE_CHANNEL_UNACCEPTABLE = 6,
    SWITCH_CAUSE_CALL_AWARDED_DELIVERED = 7,
    SWITCH_CAUSE_NORMAL_CLEARING = 16,
    SWITCH_CAUSE_USER_BUSY = 17,
    SWITCH_CAUSE_NO_USER_RESPONSE = 18,
    SWITCH_CAUSE_NO_ANSWER = 19,
    SWITCH_CAUSE_SUBSCRIBER_ABSENT = 20,
    SWITCH_CAUSE_CALL_REJECTED = 21,
    SWITCH_CAUSE_NUMBER_CHANGED = 22,
    SWITCH_CAUSE_REDIRECTION_TO_NEW_DESTINATION = 23,
    SWITCH_CAUSE_EXCHANGE_ROUTING_ERROR = 25,
    SWITCH_CAUSE_DESTINATION_OUT_OF_ORDER = 27,
    SWITCH_CAUSE_INVALID_NUMBER_FORMAT = 28,
    SWITCH_CAUSE_FACILITY_REJECTED = 29,
    SWITCH_CAUSE_RESPONSE_TO_STATUS_ENQUIRY = 30,
    SWITCH_CAUSE_NORMAL_UNSPECIFIED = 31,
    SWITCH_CAUSE_NORMAL_CIRCUIT_CONGESTION = 34,
    SWITCH_CAUSE_NETWORK_OUT_OF_ORDER = 38,
    SWITCH_CAUSE_NORMAL_TEMPORARY_FAILURE = 41,
    SWITCH_CAUSE_SWITCH_CONGESTION = 42,
    SWITCH_CAUSE_ACCESS_INFO_DISCARDED = 43,
    SWITCH_CAUSE_REQUESTED_CHAN_UNAVAIL = 44,
    SWITCH_CAUSE_PRE_EMPTED = 45,
    SWITCH_CAUSE_FACILITY_NOT_SUBSCRIBED = 50,
    SWITCH_CAUSE_OUTGOING_CALL_BARRED = 52,
    SWITCH_CAUSE_INCOMING_CALL_BARRED = 54,
    SWITCH_CAUSE_BEARERCAPABILITY_NOTAUTH = 57,
    SWITCH_CAUSE_BEARERCAPABILITY_NOTAVAIL = 58,
    SWITCH_CAUSE_SERVICE_UNAVAILABLE = 63,
    SWITCH_CAUSE_BEARERCAPABILITY_NOTIMPL = 65,
    SWITCH_CAUSE_CHAN_NOT_IMPLEMENTED = 66,
    SWITCH_CAUSE_FACILITY_NOT_IMPLEMENTED = 69,
    SWITCH_CAUSE_SERVICE_NOT_IMPLEMENTED = 79,
    SWITCH_CAUSE_INVALID_CALL_REFERENCE = 81,
    SWITCH_CAUSE_INCOMPATIBLE_DESTINATION = 88,
    SWITCH_CAUSE_INVALID_MSG_UNSPECIFIED = 95,
    SWITCH_CAUSE_MANDATORY_IE_MISSING = 96,
    SWITCH_CAUSE_MESSAGE_TYPE_NONEXIST = 97,
    SWITCH_CAUSE_WRONG_MESSAGE = 98,
    SWITCH_CAUSE_IE_NONEXIST = 99,
    SWITCH_CAUSE_INVALID_IE_CONTENTS = 100,
    SWITCH_CAUSE_WRONG_CALL_STATE = 101,
    SWITCH_CAUSE_RECOVERY_ON_TIMER_EXPIRE = 102,
    SWITCH_CAUSE_MANDATORY_IE_LENGTH_ERROR = 103,
    SWITCH_CAUSE_PROTOCOL_ERROR = 111,
    SWITCH_CAUSE_INTERWORKING = 127,
    SWITCH_CAUSE_SUCCESS = 142,
    SWITCH_CAUSE_ORIGINATOR_CANCEL = 487,
    SWITCH_CAUSE_CRASH = 500,
    SWITCH_CAUSE_SYSTEM_SHUTDOWN = 501,
    SWITCH_CAUSE_LOSE_RACE = 502,
    SWITCH_CAUSE_MANAGER_REQUEST = 503,
    SWITCH_CAUSE_BLIND_TRANSFER = 600,
    SWITCH_CAUSE_ATTENDED_TRANSFER = 601,
    SWITCH_CAUSE_ALLOTTED_TIMEOUT = 602,
    SWITCH_CAUSE_USER_CHALLENGE = 603,
    SWITCH_CAUSE_MEDIA_TIMEOUT = 604,
    SWITCH_CAUSE_PICKED_OFF = 605,
    SWITCH_CAUSE_USER_NOT_REGISTERED = 606,
    SWITCH_CAUSE_PROGRESS_TIMEOUT = 607,
    SWITCH_CAUSE_INVALID_GATEWAY = 608,
    SWITCH_CAUSE_GATEWAY_DOWN = 609,
    SWITCH_CAUSE_INVALID_URL = 610,
    SWITCH_CAUSE_INVALID_PROFILE = 611,
    SWITCH_CAUSE_NO_PICKUP = 612,
    SWITCH_CAUSE_SRTP_READ_ERROR = 613
} switch_call_cause_t;

进度通知

http://url&action=request&uuid=xxxx

URL 就是cti_bridge配置的URL
action
- request 请求转接参数
- hangup 通话挂断
- ring 收到180
- progress 收到183
- answer 通话应答
uuid 通话UUID